Welcome to Myst Dice. We are committed to providing you with a smooth and enjoyable shopping experience. If you are not fully satisfied with your purchase, we offer a clear and customer-friendly return policy.

30-Day Return Guarantee

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same brand-new condition as received

• Be unused and undamaged

• Have all tags attached

• Be in its original packaging

• Include a receipt or proof of purchase

How to Request a Return

To begin a return, please contact us at:

📩 service@mystdice.com

Once your return is accepted, we will send you:

• A return shipping label (if applicable)

• Step-by-step instructions

• Details on how and where to ship your package

⚠️ Items returned without prior return authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is:

• Defective

• Damaged

• Incorrect

Please contact us immediately with photos at service@mystdice.com, and we will resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized items (engraving, custom colors, etc.)

• Sale or discounted items

• Gift cards

• Items that have been used or damaged after receipt

• Hazardous materials, flammable liquids, or gases (if applicable in future categories)

If you're unsure whether your item is eligible for return, feel free to email us.

Exchanges

If you wish to exchange an item, the fastest method is:

1. Submit a return request

2. After the return is accepted, place a new order for the item you want

This ensures you receive your replacement as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 3 business days back to your original payment method.

Please note:

• Your bank or credit card provider may require additional time to finalize the refund

• Shipping transit time is not included in the refund processing period

If your refund has been delayed for more than 15 business days, please contact us at service@mystdice.com.